At HERBOTIK – Vet Health, we understand that customers may occasionally need to cancel orders. Please review our Cancellation Policy carefully before placing an order.

Order Cancellation

Customers may request cancellation of orders only before the order has been processed or dispatched from our facility.

Once the order has been shipped, cancellation requests may not be accepted.

How to Request Cancellation

To cancel an order, customers should contact our customer support team as soon as possible with the following details:

• Order number
• Customer name
• Registered phone number
• Reason for cancellation

Cancellation requests can be submitted through email or customer support contact details available on our website.

Refund for Cancelled Orders

If the cancellation request is approved before dispatch, the applicable refund will be processed within 7–10 business days through the original payment method used during checkout.

Refund processing timelines may vary depending on banks, payment gateways, or financial institutions.

Non-Cancellable Orders

The following orders may not be eligible for cancellation:

• Orders already dispatched
• Customized or bulk orders
• Special promotional or discounted orders
• Products marked as non-cancellable

HERBOTIK – Vet Health Rights

We reserve the right to cancel or refuse any order under circumstances including but not limited to:

• Product unavailability
• Pricing or technical errors
• Suspected fraudulent transactions
• Incomplete customer information
• Payment verification issues

In such cases, customers will be informed and eligible refunds, if applicable, will be processed accordingly.

Contact Information

HERBOTIK – Vet Health

Unit B, Khasra No. 7GH, Mandawar Pragna, Bhagwanpur
Roorkee, Haridwar, Uttarakhand – 247661

Email: sales@herbotik.com
Email: info@herbotik.com

Website: https://herbotik.com

Customer Care: +91 90 70 83 70 70