At HERBOTIK – Vet Health, customer satisfaction is important to us. We strive to provide high-quality veterinary healthcare and animal wellness products. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

Products may be eligible for return only under the following conditions:

• Wrong product delivered
• Damaged product received
• Manufacturing defect
• Expired product received
• Product package damaged during transit

To be eligible for return, products must be:

• Unused and unopened
• Returned in original packaging
• Accompanied by proof of purchase or invoice

Non-Returnable Products

For safety and hygiene reasons, the following products may not be eligible for return:

• Opened or used products
• Products damaged after delivery
• Products without original packaging
• Discounted or promotional items
• Perishable or specially handled veterinary products

Return Request Process

Customers must raise return requests within 48 hours of receiving the order.

To request a return, please contact our support team with:

• Order number
• Product details
• Reason for return
• Photos of damaged or incorrect items

Refund Process

Once the returned product is received and inspected, eligible refunds will be processed within 7–10 business days.

Refunds will be issued through the original payment method used during purchase.

Replacement Policy

In eligible cases, we may offer product replacement instead of refunds depending on product availability and issue type.

Cancellation of Orders

Orders may only be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.

Shipping Charges

Shipping charges are generally non-refundable unless the return is due to an error from our side such as incorrect or damaged product delivery.

Quality Assurance

HERBOTIK – Vet Health maintains quality standards for all products. However, customers are advised to consult veterinary professionals before product usage and follow proper storage instructions.

Policy Updates

HERBOTIK – Vet Health reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Contact Information

HERBOTIK – Vet Health

Unit B, Khasra No. 7GH, Mandawar Pragna, Bhagwanpur
Roorkee, Haridwar, Uttarakhand – 247661

Email: sales@herbotik.com
Email: info@herbotik.com

Website: https://herbotik.com

Customer Care: +91 90 70 83 70 70